Categories

Manufacturers

COVID19 epidemic / shipment status (04/04/2020)

Regarding COVID-19 epidemic, the most important for us is to ensure the safety of our team, so we have set drastic hygiene measures in our warehouse. In addition and for increasing safety, our team is reduced to the maximum, so processing orders can take more time than usual. However, we remain mobilized and we thank all those who trust us and look forward to continuing to serve you.

Here is an update on the activity :

  • Europe Shipment will be done by DHL & DPD / Colissimo
  • Forwarder DPD / Colissimo come pick up packages on Wednesday, Thursday and Friday only
  • Delivery delay is slowed down for all forwarders
  • After-sales service is slowed down
  • We remain reachable by phone and by e-mail (response time may be longer)

We will come back to you according to the evolution of this situation in order to bring you maximum information

Best regards

Powair6 Team

Other Shipping infos / product availability

Contact information :

  • It is important to mention a phone number to call when your order is placed:
  • If we need to contact you directly about your order, so as not to slow down shipping times.
  • It is allowing Forwarders to facilitate communication during the delivery.
  • Powair6 doesn't communicate any information on its customers has a third person or company, except forwarders.

Shipment with Airmail :

Delivery generally found for airmail to Europe is 3 to 10 days, and varies depending on the destination country. In order to make small packages, it may require unpacking the product (like springs, ...).

Tracking number :

The tracking number is sent to you directly from the warehouse and will be available to track on the mail network the day after receiving the email. If you did not receive a tracking number after 48 hours, make sure the shipping email have not been routed to your spam. For added security, you can consult your Powair6 account in the "Order History" and possibly email us on the suitable order.

Can you tell me the shipping price for a product to my country ?

We cannot quote shipping price with e-mail. In order to get a precise quote, you can click on "Preview shipping" on product page. By creating an account and fill your exact delivery adress, you will have a more precise price.

Important Notes :

  • Packages are usually shipped the same day if ordered and paid before 13.00 PM
  • This period may be extended exceptionally up working 24-48 hours in case of very strong order intake, such as holiday periods.
  • Shipments are made Monday to Friday except French holidays  (https://www.joursferies.fr/)
  • Delivery generally found for Europe is 4 to 8 days, and may varies depending on the destination country.
  • The delivery delay is not contractual and cannot be claimed as free in case of extended delivery time
  • It is not possible to change delivery adress or modify once the order has been placed and pay
  • Customers need to verify carrefully all the Shipping data before placing the order
  • Ask your product questions before ordering and not after !

Follow us on Facebook